SAP Fieldglass Homepage

Overview

SAP Fieldglass, helps companies find, engage and manage external workers and services providers.

The current homepage wasn’t designed with hiring managers as the primary users, so it did not match their work. How could we help hiring managers to work more efficiently in the Fieldglass homepage?

My role

I redesigned a homepage widget to improve hiring manager working efficiency at SAP Fieldglass.

Time

2022.07 – 2022.08

Team

1 x design manager
2 x UX designer
1 x data scientist

Tools

Figma

Narrow down scope

Redesigning homepage includes large scope and many features.

Based on data analysis of homepage widget usage frequency, I collaborated with my Design Manager and my mentor to phase 1’s scope.

Research

Since this was my first internship project and we were unsure of the specific problem to be addressed at the start. To the handle ambiguity, the first step was to understand the users, product, and design system.

User goals

I learned the user from user persona which created by other designers in the past.

User problems

I conducted heuristic evaluation and studied the pervious survey about the homepage to familiarizing myself with the Fieldglass system and identifying user issues.

Design goal

Reduce User Confusion And Make The Widget More Useful

Design Explorations​

Based on the above information, the first round of exploration I started from the perspective of how to provide effective information.

Exploration 1

Keep the labels and add extra information for the hiring manager to know what's essential on the homepage.

Exploration 2

Remove the labels and separate the information into what the hiring manager need do and what they need to know.

Exploration 3

Remove the labels and separate the information into what the hiring manager need do and what they need to know.

Design Critique

We conducted a design critique session with other designers to get feedback.

Iteration

I got more ideas from critique and competitive analysis, and I thought about it from a higher level perspective

  1. How to promote the efficiency of hiring manager to manage workers
  2. What kind of data will affect hiring manager's performance
New idea 1

Show only key information, such as worker name and pending tasks, to help hiring managers quickly make the next step.

New idea 2

Remove the labels and separate the information into what the hiring manager need do and what they need to know.

Final design

After anther round of critique and aligning with the SAP design system, I polished the final design.

Next Steps

Due to the limited time of the internship, I only participated in this project up to this stage. If I can continue the work, I will:

  1. Conduct user testing with real users to validate the design.
  2. Work with the PM to determine data related to user job performance.
  3. Collaborate with the data analysis team to identify success metrics, and with the dev team to ensure correct logging of data.

Learnings

I would like to thank my leader, my mentor, and the friends I made in SAP. What a great summer!

Think beyond basic purposes​

Helping users get things done faster is the most basic purpose of designing enterprise products, but designers should go ahead of users to consider how to make their work better.

Coffee chats!​

Coffee talks used to scare me, but I now realize their value. To interact with as many coworkers as possible, I left my comfort zone. We had fun talking since everyone shared! I'm no longer hesitant to talk to strangers.